New Back to School Helpline gives parent quick access to information

Rhonda Goodman is the friendly voice of AAPS' new Back to School helpline. She is assisted by Ann Judge and Aileen Samson.
Rhonda Goodman is the friendly voice of AAPS’ new Back to School Helpline. She is assisted by Ann Judge and Aileen Samson. Photo by Jo Mathis

What time does school let out this year?

What if my child isn’t immunized yet?

We just moved to Ann Arbor. How do I register my child for middle school?

These are a few of the questions that have been asked this week of the Ann Arbor Public Schools’ new Back to School Helpline.

By calling 734-660-9911 from 8 a.m. to 8 p.m. every weekday, parents can talk with an AAPS staffer eager to answer any questions about back-to-school details.

Parents can also email their questions to

Office professional Rhonda Goodman handles calls from her office in central administration, and says parents appreciate the way they can quickly connect with someone who can settle their concerns.

“Most calls were positive and parents over all were very pleased to hear that the registration process will be simplified with the ability to complete forms online,” said Goodman, referring to the new InfoSnap online registration system.

Superintendent Jeanice Swift says the new helpline is another example of the district anticipating the needs of parents in a streamlined, efficient manner.

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